Telephone Customer Service-Basic and Advanced CSR Skills

This telephone training video, packed with information about customer service skills, covers all aspects of telephone selling and customer service.

There are many traps that a customer service representative can fall into when dealing with customers over the phone. This bestseller offers ten tips to provide CSRs with the tools they need to get the job done. From gathering information to avoiding jargon, learn how to keep your assumptions in check and satisfy every customer, even the angry ones. Leave customers with a positive view of your company by teaching your employees how to deliver an outstanding phone experience from beginning to end.