Telephone Courtesy: You Are the Company 

Use this telephone customer service training video to ensure that your organization always projects a responsive, professional image over the telephone.

How you handle phone calls can leave a critical first impression on your customers. This video, set in an office, is a refresher course in basic telephone courtesy skills. You’ll see distracted employees take calls that are hectic and disorganized, then watch as they get a second chance to conduct the call more professionally. Other segments include how to deal with an angry customer, how to transfer calls, and how to leave an effective voicemail.