Supervising for Quality

This program introduces viewers to a group of managers in a variety of business settings, including a manufacturing company, a book store, a warehouse, and a bike shop. You’ll see that a large part of your job as a supervisor is about the relationships you build with your employees. And those relationships are based on the way you choose to use your influence. An effective supervisor is always informed, knows how to communicate the goals and intentions of the company, and realizes that consistency is a crucial personality trait. Your employees will appreciate a leader who says "yes" to fairness and "no" to special treatment.