We fully guarantee all of our products. If you are not satisfied for any reason you may return the product to us. If returned within 30 days of purchase in like-new condition, we will either exchange the product for any other you want or issue you a full refund for the purchase price of the product. Please fill out the Product Return Form enclosed with your order and return it to us. If you no longer have the form, please write out your full name and address, whether you would like to exchange the product or would like a refund, and tell us the reason for the return. Enclose this information with your return. Please wrap the return in the original packaging if possible, insure it and return to us at 8050 SW Nimbus Ave., Beaverton, OR 97008.